CosMax
- Aesthetic Service Adviser Induction Training
This induction training covers the theories of medical aesthetics, injectable, and medicinal treatments, consultative selling skills, customer service, etc.
- Therapist Induction Training
This induction training covers topics on: Medical aesthetics and body slimming/contouring treatment theories, treatment operation procedures and technical skills, skin knowledge, service standards and protocols, etc.
- Medical Assistant Induction Training
This induction training covers topics on: Basic theories of medical aesthetics, injectable, and medicinal treatments, drug uses and contraindications, service standards and protocols, etc.
VITAE
- Beauty Therapist Induction Training
This induction training covers topics on: Medical aesthetics and body slimming/contouring treatment theories, treatment operation procedures and technical skills, skin knowledge, service standards and protocols, etc.
XOVĒ
XOVĒ Beauty Advisors are the key contributors of the XOVĒ premium shopping experience. Beauty advisors interact and connect with customers to obtain a thorough understanding of their skin conditions and concerns, in order to provide beauty advice and recommend skincare products that are relevant to customers’ needs. XOVĒ offers a structured training programme to help new joiners acquire consultative selling skills and knowledge about the brand, our products, and service protocols.
- Induction Training
This induction training covers topics on: the XOVĒ brand story, products knowledge, and the XOVĒ skincare regimen.
- Product and Consultative Selling Training
During this in-depth training, Beauty Advisors will learn further knowledge about the skin, skin analysis, skincare tips and advice, and consultative selling skills to enhance new employees’ proficiency in understanding customers’ needs and recommending suitable skincare solutions.
- Service Etiquette Training
Beauty Advisors will learn the XOVĒ service protocols and standards designed to enhance customer satisfaction and loyalty. The training includes topics on: Customer experience, service standards, premium online/offline experience, case sharing, etc.